What Data We Collect and Why
When you open an account, we collect your name, contact details, and the information needed to verify your identity before any withdrawal is processed. When you deposit through DANA, OVO or GoPay, we record the transaction reference and amount — we do not store your full
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wallet credentials or PIN. If you reach our support team by live chat or email, the conversation is logged so we can follow up accurately. We also collect device and browser data automatically: your IP address, session length, and which pages you visit. This helps us
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keep the account environment stable across your phone, tablet and desktop. We use this data for three purposes only — account management, fraud detection, and improving the service you see. We do not sell, rent or trade your personal data to marketing companies. Data shared with
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payment processors like DANA, OVO and GoPay is limited to what those processors need to complete your transaction. Retention periods vary by data type; account records are kept while your account is active and for a reasonable period after closure, as required by applicable law. Players
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in Palembang and elsewhere in Indonesia can request a full copy of their stored data at any time through the account help channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.