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What Governs Your Account on fw999

These legal terms set out how fw999 operates, what you agree to when you open an account, and how we handle your data and wallet activity — including transactions through DANA, OVO, and GoPay.

Account TermsPrivacy & DataPayment ConditionsEligibility RulesContact Rights
fw999 What Governs Your Account on fw999
DATA AND ACCOUNT SECURITY

How We Protect Your Data and Account

Your account security and personal data are handled under a clear set of practices. We collect only what is needed to run your account, process wallet transactions, and meet our legal obligations. Here is how each area works in practice.

Data We Hold

We store your registration details, transaction history, and session logs. Wallet data for DANA, OVO, and GoPay is processed at the point of transaction and is not stored in full on our servers.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from the settings panel in your account.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you notice unrecognised activity, use the account lock option in settings and contact support immediately.

Your Rights and Requests

You can request a copy of your data, ask us to correct inaccurate records, or request account closure at any time through live chat or email. We process data requests within the timeframe required by applicable law.

LEGAL CONTACT PATHS

Reach Us on Policy or Account Questions

If you have a question about your rights, a data request, or a term you want clarified, our support team handles legal and account queries directly. Use the channel that suits you — live chat is the quickest path for account-specific issues, while email works better for formal data or policy requests that need a written record.

Live Chat Open the chat widget from any page in your account. For policy or account-access questions, select the Legal or Account Help topic so your query reaches the right team.
Email Support Send formal data requests or written policy queries to our support email. Include your registered account ID so we can locate your record and respond accurately.
Account Help Centre The Help Centre in your account dashboard covers common legal questions — account closure, data access, and wallet-linked payment terms for DANA, OVO, and GoPay.

Common Questions About Our Terms

These are the questions we hear most often about account rights, data handling, and how our legal terms work in practice.

They apply to anyone who opens or uses an fw999 account. Access is only available where local law in your region permits it — eligibility is your responsibility to confirm before registering.

Send a data access request via email or live chat with your account ID. We will locate your record and provide the data we hold within the timeframe required under applicable law.

Yes. Submit a closure and deletion request through live chat or email. We will close your account and remove personal data, except where retention is required by law or for dispute resolution.

Wallet details are used only to process the transaction you initiate. We do not store full wallet credentials — payment processing happens through the respective payment rail at the point of transfer.

We notify you through your registered account before any material change takes effect. Continuing to use the platform after the notified date counts as acceptance of the updated terms.

Contact support via live chat first and include your account ID and the transaction reference. Most account and payment disputes are resolved at that stage without needing a formal process.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.